ServiceNow Integration
Empower your experts to create high-quality, standardized knowledge articles in ServiceNow without involving IT.
Rapid creation of knowledge articles
Save 70% of the time creating knowledge articles that are screenshot heavy, utilizing Runthru's intelligent editing tools.
Ensure security in creation with SSO capability and achieve better outcomes than using the built-in HTML editor, guaranteed.
Standardized formatting without technical expertise
Pre-set document structure in Runthru and publish directly to ServiceNow knowledge base.
Remove the need for HTML experience when formatting complex objects such as images or tables in knowledge articles.
Effective management
Manage knowledge articles by assigning authors and "valid to" dates in ServiceNow, ensuring content does not fall out of date.
Leverage workflows in ServiceNow, such as document approvals, to ensure compliance with organizational standards.
Update articles seamlessly
Connect to existing knowledge articles from Runthru and update with ease, maintaining consistency across your knowledge base.
Ensure proper version control by pushing to draft state for approvals or directly to published state when ready.